1) APPLICATION TIME
- 5-7 days from the date of purchase for customers in the same region.
- 10 days from the date of receipt of customers in other areas of the province
- Date of purchase: is the date stated on the sales invoice.

2) APPLICATION LOCATION
- Buy at any store and return at the same store, not applicable for exchange at other stores.
- Customers who purchase through online channels, please contact the customer service department for instructions on returns and exchanges.

3) REFUND TERMS
We will make exchanges / returns and refunds to customers in the following cases:
* The product we send is not according to the order
You think We sent you the wrong order? Please contact us 24 hours from the time of receiving the item, our system will check if your item has been sent by mistake. In that case, we will replace the exact item you requested (when in stock).
* The product purchased is damaged
Please check before paying. If the item is damaged in transit, please reject it and send the item back to us. Also notify Customer Support We will send you a replacement item.

4) EXCHANGE HANDLING PROCEDURE
- The Center will check the status of the product and carry out an exchange in cases where the product meets the criteria for exchange conditions in the committed policy.
- Customers can exchange and receive compensation up to 3 times the value of the order if they detect fake goods, poor quality goods.

The case is covered by a warranty
The center is committed to errors related to product quality, goods are not so committed, please contact the hotline in the nearest area.

Warranty period
The center will process and return the goods to the customer within 7 days after receiving the information.

1) DELIVERY TIME
- Order processing time: After closing the order, the staff will immediately make the order so that the item can be closed and delivered as soon as possible (Work center from Monday - Sunday)
- Delivery time: 1-3 days depending on the destination. (Delivery Monday - Sunday)

2) PRODUCT DELIVERY AND RECEIPT PROCESS
- The buyer receives a call to confirm the delivery time from the delivery unit authorized by the seller.
- The buyer checks the product and the invoice, then signs the receipt and pays with the delivery staff.
- The buyer has the right to refuse to accept the goods in the following cases: the shape, color, size or code of the product is not the same as the product ordered by the buyer on the website; The value of the goods is different from the value of the order made by the buyer on the website.
- If the buyer refuses to accept the goods but the reason is not due to the product, the buyer still has to pay the shipping cost according to the case.
- If there are any questions or complaints after receiving the product, the buyer should contact the Central Customer Care department.

3) HAS IT BEEN SEEN BEFORE ACCEPTED?
-You can fully open the package to check the product before payment or before shipping and check out.
If you encounter any problems, please contact us immediately for timely support.

COD send
- As a form of customer payment in cash directly to the delivery staff when receiving the goods.
- When the goods are delivered, you can check the condition of the package intact and open the package to check the product before making the payment. If the product has any defects or defects that are not to your liking, you can return it to the carrier at that time.